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Privacy Policy

Last updated: 20 July 2026

At BeeBee Upgrades, we respect your privacy. This policy explains what personal information we collect, why we collect it, how it may be used and the choices available to you.

  • We may collect information such as your:

    • Name, email address and phone number

    • Billing and delivery address

    • Order details and purchase history

    • Bike model, specifications or compatibility information

    • Messages, enquiries and customer support requests

    • Device, browser, IP address and website activity

    • Email and marketing preferences

    You may choose not to provide certain information, but this may prevent us from processing your order or providing some services.

  • We collect information when you:

    • Browse or use our website

    • Place an order or create an account

    • Contact us or submit an enquiry

    • Request product compatibility advice

    • Subscribe to marketing emails

    • Submit a review or interact with our social media

    We may also receive relevant information from payment providers, delivery partners and other services used to operate our store.

  • We may use your information to:

    • Process and manage your order

    • Arrange payment, fulfilment and delivery

    • Provide product and compatibility support

    • Send order and delivery updates

    • Manage refunds, returns and warranty requests

    • Improve our website and customer experience

    • Prevent fraud and protect our website

    • Meet legal, tax and accounting requirements

  • Payments are processed through secure third-party payment providers. Payment information is handled according to the provider’s own privacy and security practices.

    To complete your order, we may provide your name, delivery address, contact details and order information to suppliers, fulfilment partners and delivery providers.

    Some orders may be processed or fulfilled by partners located outside New Zealand.

  • Our website may use cookies and similar technologies to:

    • Keep the website working correctly

    • Remember your shopping cart and preferences

    • Understand how visitors use the website

    • Measure website and advertising performance

    • Improve content and usability

    • Display more relevant advertising

    You can control or disable cookies through your browser settings. Some website features may not function correctly when cookies are disabled.

  • When you subscribe to our emails, we may send you:

    • Product updates

    • New releases

    • Special offers

    • Cycling guides and related content

    You can unsubscribe at any time using the link included in our marketing emails.

    Order confirmations, delivery updates and customer service messages are not considered promotional communications.

  • We may share information with trusted service providers that help us operate our business, including:

    • Website and hosting providers

    • Payment processors

    • Suppliers and fulfilment partners

    • Courier and delivery companies

    • Email marketing platforms

    • Analytics and advertising services

    • Fraud prevention and security providers

    Some providers may operate outside New Zealand. We take reasonable steps to work with providers that handle personal information appropriately. New Zealand Privacy Principle 12 sets requirements for disclosing personal information to overseas organisations.

    We do not sell your personal information.

  • We take reasonable steps to protect personal information from:

    • Loss

    • Misuse

    • Unauthorised access

    • Alteration

    • Unauthorised disclosure

    We retain information only for as long as reasonably required to complete orders, provide support, manage warranties, prevent fraud and meet legal or accounting obligations.

    No website or electronic storage system can be guaranteed to be completely secure.

  • You may ask us to:

    • Provide access to personal information we hold about you

    • Correct information that is inaccurate or incomplete

    • Update your contact or marketing preferences

    We may need to verify your identity before completing a request. Rights to request access and correction are covered by New Zealand Privacy Principles 6 and 7.

  • Our website is not specifically directed at children, and we do not knowingly collect children’s personal information without appropriate permission.

    Our website may contain links to third-party websites. BeeBee Upgrades is not responsible for the privacy or security practices of those websites.

    We may update this Privacy Policy when our services, website or legal obligations change. The latest version will always be displayed on this page.

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